Who are reuniteyou?
Where is reuniteyou based?
What's included in the Membership?
How do I purchase coverage?
Who can become a member?
Only members under the age of 75 are eligible for the optional Repatriation cover.
Are there any age restrictions for taking the membership?
Close Relatives and any Additional People must be under the age of 75.
Are medical conditions excluded?
There is a 120 day waiting period where no benefits are payable as a result of an illness. Thereafter, the only exclusions are medical conditions that have been given a terminal prognosis. This means that if your relative currently has any medical conditions for which they have been given a terminal diagnosis, benefits will not be payable for any claims related to these medical conditions at any time during the Membership year.
If you are unsure whether you or any of your close relatives are suffering from a medical condition that has been diagnosed as terminal, please check with a medical practitioner before purchasing a reuniteyou Membership. Please feel free to contact us at [email protected] if you require any further clarification.
Accident related benefits are not subject to the waiting period.
What if we find out about the emergency in the middle of the night?
When can I fly?
How much does it cost?
Can I include extended family and/or friends?
Are all my children covered to travel with me?
Who is a "Close Relative"?
How long must a Close Relative be hospitalized before I can claim?
We define a serious illness or accident as an event that results in hospitalization for a minimum of 6 consecutive days. You do not need to wait for the 6 days to have passed, you can file a claim immediately you hear that your close relative has been admitted to hospital. We will verify the claim with the medical team responsible for your close relative and you can travel as soon as the claim is authorized. Benefits are not payable for hospital stays less than 6 consecutive days.
How does the waiting period affect payment?
During the 120 waiting period for illness, our members can still use the service if they wish for illness related claims, but any arrangements made or used will be the responsibility (or, paid by) the member.
Any arrangements made for claims submitted after the waiting period related to illness will be paid for by the Travel Assistance Service Provider.
Accident benefits are not subject to the Waiting Period.
Are there any other Membership Benefits available?
How do I claim?
The claims team are available 24 hours a day, 365 days a year. Please give your full name, Membership number, contact number, the details of your close relative with the name and phone number of the hospital, and the nature of the emergency.